Frequently Asked Questions
Everything you need to know about your Mute Records order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days for domestic orders. International shipping times vary by location but generally range from 10-21 business days.
Can I track my vinyl shipment?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey.
What is your return policy for defective items?
We accept returns on defective or damaged media within 30 days of purchase. Please contact our support team with photos of the damage to initiate a replacement or refund.
How do you package vinyl records to prevent damage?
All vinyl is shipped in heavy-duty, corrugated cardboard mailers with extra padding to ensure your records arrive in pristine condition without corner dings or seam splits.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that customs fees and import duties may apply depending on your local regulations and are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.